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The Complete Guide to Preparing and Implementing Service Level Agreements

Sheila Pantry, Peter Griffiths




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 | #5699976 in Books |  2001-06 | Original language:English | PDF # 1 |  9.50 x6.25 x.50l, | File type: PDF | 208 pages

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Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may hav...

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