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Library Performance and Service Competition: Developing Strategic Responses (Chandos Information Professional Series)

Larry Nash White




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 | #10647200 in Books |  2008-04-14 |  2008-03-31 | Original language:English | PDF # 1 |  9.21 x.33 x6.14l,.49 | File type: PDF | 152 pages

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A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive...

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